Terms of Service

Urentium provides a cloud-based property management platform that facilitates rental lifecycle automation, including unit management, automated invoicing, rent collection, tenant communication, and financial reporting.

• Urentium is a technology provider offering software tools to facilitate the rental process between Landlords and Tenants.
• Urentium does not act as a property manager, real estate agent, landlord, or legal representative for any party.
• Urentium is not a party to any tenancy agreement, lease, or rental contract between a Landlord and Tenant.
• Urentium does not guarantee the availability, suitability, or legality of any property listed or managed on the platform.

To access the platform, you must register an account and maintain it in good standing. The following requirements apply to all users:

• Accuracy: You must provide truthful, accurate, and complete information during registration and keep it up to date throughout your use of the platform.
• Security: You are solely responsible for maintaining the confidentiality of your login credentials. Notify us immediately at [email protected] if you suspect unauthorised access.
• Eligibility: You must be at least 18 years of age to create and operate an account. By registering, you confirm that you meet this requirement.
• One Account: Each user may only maintain one active account. Creating duplicate or fraudulent accounts is prohibited.
• Liability: Urentium is not liable for any loss or damage arising from your failure to safeguard your account credentials.

Access to premium features requires an active paid subscription. The following billing terms apply to all Landlord accounts:

• Non-Refundable Fees: All subscription fees are non-refundable once a billing cycle has begun. See our Refund Policy for full details.
• Automatic Renewal: Subscriptions renew automatically at the end of each billing cycle. You must cancel via your dashboard settings before the next billing date to avoid charges.
• Price Changes: Urentium reserves the right to modify subscription pricing with a minimum of 30 days' written notice via email. Continued use after the effective date constitutes acceptance.
• Downgrade & Upgrade: Plan changes take effect at the start of the next billing cycle. Downgrading may reduce your available units — excess units will become read-only.
• Failed Payments: Urentium reserves the right to suspend access to premium features if a subscription payment fails and is not resolved within 7 days of the failed charge.

Urentium integrates with third-party payment processors to facilitate rent collection from Tenants and disbursements to Landlords. By using these features, you agree to the terms of the applicable payment processor in addition to these Terms.

• Settlement Period: Collected funds are subject to a settlement period (typically T+2 business days) as defined by the payment processor before becoming available for disbursement.
• Deductions: Applicable platform fees and payment processing charges are deducted from collected funds before disbursement to the Landlord.
• Disbursement Schedule: Automatic disbursements are processed daily for settled balances. A disbursement fee of RM 7 per cycle is absorbed by the platform.
• Landlord Responsibility: The Landlord is solely responsible for providing accurate and valid bank account details. Urentium is not liable for failed disbursements caused by incorrect payout information.
• Third-Party Delays: Urentium is not responsible for delays caused by banking institutions, payment gateway downtime, or factors outside our direct control.

All users must use the platform in a lawful and responsible manner. The following activities are strictly prohibited:

• Using the platform for any illegal purpose, including fraud, money laundering, identity theft, or circumventing applicable rental laws.
• Uploading false, misleading, or fraudulent property data, tenant information, or financial records.
• Harassing, threatening, or discriminating against other users through the platform's communication tools.
• Attempting to reverse-engineer, scrape, or disrupt the platform's infrastructure or security measures.
• Sharing account access with unauthorised third parties or reselling access to the platform.

• Landlords are responsible for ensuring all lease agreements uploaded to or managed through the platform comply with Malaysian law, including the Residential Tenancies Act and any applicable local regulations.
• Landlords are solely responsible for the accuracy and legality of all tenant data they upload into the platform.

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

• Your Ownership: You retain full ownership of all data you upload to the platform, including property information, tenant records, and financial data.
• Licence to Urentium: By uploading data, you grant Urentium a limited, non-exclusive, royalty-free licence to host, store, process, and transmit that data solely for the purpose of providing the service to you.
• Anonymised Data: Urentium may use aggregated, anonymised, non-identifiable data to improve the platform, conduct research, and generate market insights.
• Urentium will never sell your personally identifiable data to third parties.

All intellectual property rights in the Urentium platform — including but not limited to its software, branding, design, and content — are owned exclusively by Urentium and its licensors.

• You are granted a limited, non-transferable, non-exclusive licence to access and use the platform solely for its intended purpose during the term of your subscription.
• You may not copy, modify, distribute, sell, sublicense, or create derivative works from any part of the platform without express written permission from Urentium.
• Use of Urentium's name, logo, or trademarks in any manner without prior written consent is strictly prohibited.

Either party may terminate the agreement at any time. The following conditions and consequences apply:

• Urentium reserves the right to suspend or permanently terminate any account that violates these Terms, engages in fraudulent behaviour, or fails to settle outstanding subscription fees.
• Where a violation is serious (e.g., fraud, illegal activity), termination may be immediate and without prior notice.
• For non-critical violations, Urentium will endeavour to give 7 days' notice to allow remediation before termination.

• Access to the platform and your data will be restricted or disabled. We recommend exporting your data regularly.
• Any outstanding invoices or subscription fees remain due and payable even after termination.
• If you believe a termination was made in error, you may appeal by contacting us at [email protected] within 14 days.

To the maximum extent permitted by applicable Malaysian law, Urentium's liability is strictly limited as follows:

• Urentium shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of rent income, loss of data, property damage, business interruption, or reputational harm.
• Urentium is not liable for disputes between Landlords and Tenants, including those arising from lease agreements, property conditions, deposit returns, or rental arrears.
• Urentium is not liable for service interruptions, data loss, or errors caused by third-party providers, force majeure events, or factors outside our reasonable control.

The platform is provided "as-is" and "as-available" without warranties of any kind, express or implied.

• Urentium makes no warranties that the platform will be error-free, uninterrupted, secure, or that any defects will be corrected within a specific timeframe.
• The platform may contain links to third-party websites or services. Urentium is not responsible for the content, privacy practices, or reliability of any third-party sites.
• Nothing on the platform constitutes legal, financial, or investment advice. Always consult a qualified professional for decisions relating to property and tenancy law.

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

• Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Penang, Malaysia.
• Good-faith Resolution: Before initiating formal legal proceedings, both parties agree to first attempt to resolve any dispute through good-faith negotiation by contacting [email protected].
• Severability: If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Urentium with respect to the use of the platform.